Privacy Policy | Car Lockout McKinney McKinney Texas

This Privacy Policy explains how Car Lockout McKinney collects, uses, and protects information when you visit our website, contact us, or request service. We respect your privacy and only collect information that helps us respond to requests, provide locksmith and roadside assistance services, and improve the site experience. By using this website, you agree to the practices described here.

Information We Collect

We may collect information you choose to share when you contact us, request a quote, or schedule service. This can include your name, phone number, email address, service address, vehicle details, and a description of the issue. If you call or message us, we may also collect the information you provide during that conversation.

We may automatically collect basic technical information when you browse the site. This can include device type, browser type, approximate location based on IP, pages viewed, and referral sources. This information is used to keep the site working properly and improve content relevance.

How We Use Information

We use your information to respond to requests, provide estimates, dispatch technicians, and complete service. We may use it to confirm details such as your location, the type of vehicle, and the nature of the lockout. We may also use information to improve customer support and help prevent fraud or unauthorized requests.

We may use non-identifying analytics data to understand how visitors use the site. This helps us improve navigation, content clarity, and service pages. We do not sell personal information to third parties.

Calls, Text Messages, and Communications

If you call or text our phone number, we use your information to provide help and coordinate service. Message and call records may be kept for quality assurance, training, and dispute resolution. Standard carrier messaging rates may apply depending on your plan.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic functionality and analytics. Cookies help remember preferences and measure traffic patterns. You can control cookies through your browser settings, but some features may not work as intended if cookies are disabled.

Sharing of Information

We may share information with service providers who help us operate the website, dispatch services, or provide customer support. These providers are expected to use the information only for the services they perform for us. We may also disclose information if required by law or to protect our rights, safety, and property.

If a technician is dispatched, we may share necessary details such as your name, contact number, location, and service request description. This sharing is limited to what is needed to complete the job. We do not share personal details for advertising purposes.

Payments

If you pay for a service, payment processing may be handled by third-party providers. We do not store full payment card numbers on our servers if a third-party processor is used. Any payment data you submit is handled according to the processor’s policies and security practices.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. No website or transmission method can be guaranteed to be perfectly secure, but we work to maintain safeguards that match the sensitivity of the data. If you suspect your information has been misused, please contact us.

Data Retention

We keep personal information only as long as needed to provide service, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it. Retention periods can vary depending on the type of information and the purpose for which it was collected.

Your Choices

You can request that we correct or delete certain personal information, subject to legal and operational requirements. You may also choose not to provide certain details, but that may limit our ability to quote accurately or dispatch service. You can opt out of promotional communications if any are offered.

Third-Party Links

This website may include links to third-party sites for information or convenience. We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

This website is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through our site, contact us and we will take reasonable steps to remove it. Parents and guardians should supervise online activity as appropriate.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Car Lockout McKinney. Email us at info@carlockoutmckinney.com or call (214)838-7730. We will respond as quickly as possible and help you understand your options.